Privacy Policy – 777hp Data Protection Practices

1 Who We Are

777hp is an online gaming platform serving players in Pakistan. We operate the website at 777hp.pro along with the 777hp mobile application. When this Privacy Policy refers to "777hp", "we", "us" or "our", it means the platform and those responsible for operating it.

This Privacy Policy applies to everyone who visits the 777hp website, registers an account, uses the mobile app, contacts our support team, or interacts with the platform in any way. By using 777hp, you acknowledge that you have read and understood this policy.

2 Information We Collect

We collect personal information in a few different ways — directly from you when you register or use the platform, automatically through your device and browser, and occasionally from third-party payment partners.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification)
• Mobile phone number and email address
• Payment method details such as your JazzCash or Easypaisa number, bank account number or mobile wallet identifier
• Identity documents submitted for verification purposes (such as a national identity card or similar)
• Any correspondence or messages sent to our support team

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system and browser version
• Pages visited on the 777hp platform and time spent on each
• Game activity — including games played, session duration, bets placed and results
• Login timestamps and access history
• Cookie identifiers and similar tracking data (see Section 6)

3 How We Use Your Data

777hp uses the personal data we collect for specific, legitimate purposes. We do not use your information for anything beyond what is described here without obtaining your prior consent.

• Account management: Creating and maintaining your player account, verifying your identity and age, and enabling secure login access.
• Transaction processing: Facilitating PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and mobile wallets. Maintaining accurate financial records for each account.
• Platform personalisation: Remembering your game preferences, language settings and notification choices to make your experience smoother.
• Promotions and bonuses: Determining eligibility for Welcome Bonuses, reload offers, and seasonal promotions including PSL cricket and T20 specials. Managing your participation in active campaigns.
• Customer support: Responding to queries, complaints and account issues. Maintaining records of interactions to ensure consistency and resolve disputes fairly.
• Security and fraud prevention: Monitoring for suspicious login activity, unusual transaction patterns, or behaviour indicative of bonus abuse, collusion or money laundering.
• Platform improvement: Analysing aggregated usage data to understand how players interact with the site and app, identify technical issues, and improve the overall experience.
• Responsible gaming: Tracking usage patterns to support player protection tools such as deposit limits, session reminders and self-exclusion requests.
• Marketing communications (optional): Sending promotional emails or push notifications about bonuses and new games — only if you have opted in to receive these.

4 Legal Basis for Processing

Processing your personal data requires a legal justification. Depending on the purpose, 777hp relies on one or more of the following grounds:

• Contractual necessity: Processing required to fulfil our obligations to you as a registered player — including account creation, deposits, withdrawals and customer support.
• Legitimate interests: Processing carried out to protect the security of the platform, prevent fraud, and maintain the integrity of games and financial transactions, where these interests are not overridden by your rights.
• Legal obligation: Processing required to comply with applicable laws — such as identity verification and financial record keeping.
• Consent: Processing for marketing communications and optional personalisation features, where you have given clear, specific consent. You may withdraw consent at any time.

5 Data Sharing

777hp does not sell your personal data. We share information only where necessary and only with trusted parties operating under equivalent data protection standards. The categories of third parties we may share data with include:

• Payment processors: JazzCash, Easypaisa, Raast, partner banks and mobile wallet operators receive the minimum financial data required to complete your transactions.
• Identity verification services: Third-party services that help us confirm your identity and age when required. These providers process your data under strict confidentiality agreements.
• Technology infrastructure providers: Cloud hosting, server infrastructure and analytics platforms used to run and improve the 777hp platform. These providers process data on our instructions only.
• Fraud prevention services: Specialist tools that help detect and prevent account takeovers, bonus abuse and financial fraud. Data shared is limited to what is necessary for risk assessment.
• Legal and regulatory bodies: Where required by applicable law, or in response to a valid legal process, we may disclose account or transaction data to the relevant authority.

6 Cookies and Tracking

The 777hp website and app use cookies and similar technologies to keep you logged in, remember your preferences, and understand how the platform is being used. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These handle session management, login state and security tokens. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your language preference, notification settings and recent game history to personalise your experience across sessions.
• Analytics cookies: Help us understand how players navigate the platform — which pages are visited most, where users drop off, and how features are used. Data collected is aggregated and not linked to individual identities where possible.
• Marketing cookies: Used only if you have opted into promotional communications. These help ensure that bonus and campaign content shown to you is relevant to your playing history.

Most browsers allow you to control cookies through their settings. Blocking essential cookies will impair your ability to use the platform. Blocking functional or analytics cookies will not prevent you from playing but may result in a less personalised experience.

7 Data Retention

We retain personal data for as long as your account is active and for a period after closure as required by our operational and legal obligations. Specific retention periods vary by data type:

• Account and identity data: Retained for the lifetime of your account and for a defined period after closure to support any disputes, investigations or legal requests that may arise.
• Transaction and financial records: Retained for a minimum period in line with standard financial record-keeping practices. This includes all PKR deposit and withdrawal records.
• Support correspondence: Retained for a defined period from the date of the last interaction to allow for follow-up on unresolved matters.
• Technical and usage logs: Retained for a shorter period used primarily for security monitoring, fraud detection and platform debugging.

When data is no longer required for any purpose and the applicable retention period has expired, it is securely deleted or anonymised so it can no longer be linked back to you personally.

8 Data Security

Protecting your personal and financial information is a core responsibility we take seriously. 777hp implements a range of technical and organisational measures to keep your data secure:

• SSL/TLS encryption: All data in transit between your device and our servers is encrypted using industry-standard secure protocols.
• Access controls: Personal data is accessible only to staff who need it to perform their role. Access is logged and reviewed regularly.
• Password security: Passwords are stored using strong cryptographic hashing — we never store your password in plain text and our staff cannot see it.
• Infrastructure security: Our hosting infrastructure is maintained with regular security patching, firewalls and intrusion detection systems.
• Incident response: In the event of a data breach that may affect your personal data, we will take immediate remedial action and notify affected users as appropriate.

9 Your Rights

As a 777hp player you have the following rights regarding your personal data. To exercise any of these rights, contact our support team with a clear description of your request along with enough information to verify your identity.

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Ask us to correct any inaccurate or incomplete data held in your account.
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restrict processing: Ask us to limit how we use your data in certain circumstances — for example while a dispute is being investigated.
• Right to data portability: Request your data in a structured, commonly used format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent — such as marketing emails — you can withdraw that consent at any time through account settings or by contacting support.
• Right to object: Object to processing carried out on the basis of legitimate interests, where your personal circumstances justify it.

We will respond to all valid data rights requests within a reasonable period. Requests that are manifestly unfounded or excessive may be declined or subject to a reasonable administrative fee, but we will always explain the reason.

10 Children's Privacy

777hp is strictly an adults-only platform. We do not knowingly collect, process or store personal data from anyone under the age of 18. Registration requires confirmation that you are 18 or above, and age verification may be requested at any point.

If we become aware that an account has been registered by or is being used by a person under 18, that account will be closed immediately and any funds within it dealt with according to our standard underage account closure process. If you believe a minor has registered on the platform, please contact our support team without delay.

We encourage parents and guardians to make use of available parental control and device filtering tools to prevent minors from accessing adult gaming content.

11 Policy Updates

777hp may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable laws, or improvements to the way we describe our practices. The "Last Updated" date at the top of this page will reflect when the most recent revision was made.

For significant changes — particularly those that affect how your data is used or your rights as a player — we will make reasonable efforts to notify active players via email or an in-platform message before the change takes effect. However, we recommend checking this page periodically as continued use of the platform after an update constitutes acceptance of the revised policy.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please get in touch with the 777hp support team.

Our support team is available 24/7 via live chat inside the platform or app. For written data-related requests, email is the preferred channel — please include your registered username and a clear description of your request so we can handle it efficiently.

For frequently asked questions about your account and our platform, visit the FAQ page — many common queries are answered there without needing to contact support directly.